Terms and Conditions for Man With A Van Coulsdon

These Terms and Conditions set out the basis on which Man With A Van Coulsdon provides removal, transport, delivery, and associated van services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking. They are intended to create a clear understanding between the customer and the service provider, including how bookings are made, how payments are handled, what happens if plans change, and where responsibility lies if something goes wrong.

Throughout these terms, references to “we”, “us”, and “our” mean the business operating under the name Man With A Van Coulsdon. References to “you” and “your” mean the customer, hirer, or person acting on behalf of the customer. These terms apply to domestic and commercial jobs unless we agree otherwise in writing. They also apply whether the booking is made by phone, email, online form, messaging platform, or any other accepted method.

A booking with Man With A Van Coulsdon is only confirmed once we have accepted your request and, where required, received any deposit or initial payment requested. A quotation does not guarantee availability until confirmed by us. We may ask for details about the items to be moved, collection and delivery addresses, access conditions, parking restrictions, time preferences, and any special handling requirements. You must provide accurate and complete information at the time of booking. If the details change after confirmation, the service price, vehicle type, crew size, or timing may need to be revised.

We reserve the right to decline or cancel a booking if the job is unsafe, unlawful, outside our operational capacity, or materially different from the information originally provided. Any quotation given before arrival is based on the description supplied by you and on the assumption that the work can be completed in a normal manner without unexpected delays, additional labour, or specialist equipment unless agreed in advance. If the actual job differs from the original description, we may adjust the price accordingly or, where appropriate, decline to continue.

Where a fixed price has been agreed, it applies only to the services and conditions described in the booking confirmation. Any extra work, waiting time, multiple trips, stairs, heavy items, dismantling, assembly, or changes to route or access may incur additional charges. If the booking is charged at an hourly rate, time will usually begin when the crew arrives at the agreed location or at another stated start point, and it will continue until the work is completed, including loading, unloading, travel between agreed locations, and reasonable waiting periods where applicable.

All prices are stated in pounds sterling unless otherwise agreed. Unless expressly included, prices may exclude parking charges, congestion charges, ferry costs, tolls, congestion-style fees, storage costs, disposal fees, specialist equipment hire, and third-party charges. We will aim to explain any such costs before they are incurred, but you remain responsible for them where they are necessary to complete the service. If access is restricted or parking is unavailable and this causes delay, extra waiting time or parking-related expenses may be charged to you.

Payment terms may vary depending on the type and size of the job. For smaller services, payment is normally due on completion of the work unless we have agreed an alternative arrangement in writing. For larger projects, deposits or part-payments may be required in advance to secure the booking. We accept the payment methods we notify to you at the time of booking. If a deposit is taken, it will usually be non-refundable except where we cancel the booking or where otherwise required by law.

If you do not make payment when due, we may charge reasonable interest and recovery costs to the extent permitted by law. We may also suspend or refuse future services until overdue sums are paid in full. If you dispute an invoice, you must notify us promptly and provide details of the issue. You must still pay any undisputed amount by the due date. We will review reasonable concerns in good faith, but the existence of a dispute does not automatically suspend payment obligations.

In the event that you are not present at the agreed destination or fail to provide access, we may treat the service as completed or aborted depending on the circumstances. In such cases, charges may still apply for time, travel, waiting, attempted delivery, and any other reasonable costs already incurred. We recommend that you ensure all required persons are available, access arrangements are in place, and all relevant permissions have been obtained before the scheduled time.

You may cancel or reschedule a booking by giving us notice as early as possible. The amount of any cancellation charge will depend on the notice period, the stage of preparation, and any costs we have already incurred. If you cancel with very little notice, on the day of service, or after the crew has already been dispatched, you may be charged a significant portion of the agreed fee or the full booking amount where justified by the circumstances. This is to reflect lost time, reserved resources, and unavoidable operational costs.

Where we need to cancel or reschedule due to vehicle breakdown, illness, severe weather, road closures, safety concerns, or other events beyond our reasonable control, we will try to notify you as soon as practicable and offer an alternative time if available. We will not be liable for delays or cancellations caused by events outside our control, including traffic incidents, police restrictions, strike action, extreme weather, power failures, or failures of third-party services. Any revised arrangements will be agreed in a reasonable manner.

If you are delayed, we may apply waiting charges or may need to reallocate the booking if the delay becomes excessive. If the service cannot proceed because of your delay, lack of access, or failure to be ready at the agreed time, we may still charge for any time and costs already committed. We recommend that you allow sufficient time for parking, building access, lift availability, traffic, and handover of keys or instructions where needed.

Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing the service, but we are not responsible for loss or damage caused by inaccurate information supplied by you, inadequate packing by you, hidden defects in items, unavoidable movement of goods during transport, or circumstances outside our control. Unless we are negligent or in breach of our legal duties, we do not accept responsibility for normal wear and tear, pre-existing damage, or deterioration that could reasonably occur during handling.

To reduce risk, you should ensure that fragile items, electronics, artwork, glass, and valuables are packed properly and, where appropriate, moved separately or insured by you. We may refuse to transport items that are poorly packed, unsafe, or likely to cause damage to other goods or property. If you request us to move items without adequate protection, you accept the risk that ordinary movement may cause damage. You should also remove any loose parts, secure doors and drawers, and declare any delicate or high-value items before loading begins.

Our total liability for any proven loss or damage arising from the service shall, where lawful, be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Any claim for damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable period after the service.

You are responsible for ensuring that the items to be moved are lawful to transport, properly packed where needed, and ready at the agreed collection point. You must tell us in advance about any awkward access, weight restrictions, narrow stairways, lift limitations, restricted parking, or any other condition that may affect the service. If items are too heavy, too large, dangerous, or unsafe to move manually or with the vehicle provided, we may refuse to move them or may require additional equipment or personnel at extra cost.

You must not include prohibited, hazardous, or illegal goods in the load. This includes, without limitation, explosives, firearms, live animals, stolen goods, controlled drugs, pressurised containers, chemicals without proper declaration, and any item the transport of which would breach applicable law or pose a safety risk. If we discover such items, we may stop the service immediately and, where necessary, notify the relevant authorities. You will be responsible for all resulting losses, costs, and claims arising from your breach of this requirement.

Where the service includes furniture removal, loading, unloading, or placement inside a property, you must make sure the location is safe and reasonably accessible. We are not required to move items through spaces that may cause damage to the property, the goods, or our staff. If we agree to place items in a specific room or position, this will be done only if access is safe and practicable. You should protect floors, walls, doorframes, and other surfaces if you consider them vulnerable, unless we have agreed to provide protective measures.

We comply with relevant UK waste and environmental rules when waste collection, disposal, or clearance services are included. Waste must be described accurately before the booking so that the correct handling method can be assessed. We may refuse waste that is not declared in advance or that appears to contain hazardous, clinical, electrical, or regulated materials requiring specialist disposal. Any waste accepted by us must be presented in a safe manner and must not contain items that would contaminate the load or create a legal breach.

Where waste is removed on your behalf, you confirm that you have the right to dispose of those items and that they are not subject to any third-party restriction, tenancy condition, landlord rule, or legal prohibition. Under UK waste regulations, duty of care applies to both waste holders and carriers. Accordingly, you must provide accurate information about the nature and quantity of waste, and we may require a clear description of its contents. If waste is incorrectly described, or if prohibited items are found, we may reject the load or impose additional charges for safe handling and lawful disposal.

We may use licensed disposal facilities or authorised recycling channels where required. You agree that any waste transferred to us becomes subject to our disposal methods once lawfully collected, except where specific arrangements state otherwise. If your booking includes disposal charges, these are based on the type and volume of waste, the compliance obligations involved, and the disposal route required. You are responsible for any regulatory fines, penalties, or extra disposal costs caused by your inaccurate description or unlawful presentation of waste.

We will maintain insurance cover that is appropriate for the nature of our services, but such cover is subject to policy terms, exclusions, and limits. Our insurance does not replace your own responsibility to insure items of particular value. If you require specialist cover for high-value belongings, antiques, or unusual items, you should arrange this in advance. We may ask for a list of valuable items and may request additional confirmation or conditions before agreeing to transport them.

If you believe that damage or loss has occurred during the service, you must notify us promptly with reasonable detail and supporting evidence where available. We may ask to inspect the items, packaging, access route, and any alleged damage before a claim is considered. You should keep all packaging and damaged goods until the matter is resolved, as disposal may affect the assessment of the claim. Failure to report damage in a timely manner may affect our ability to investigate properly.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such liability cannot lawfully be excluded. Any compensation, if due, will be assessed fairly and in accordance with applicable law and the evidence available. Where we arrange a third-party service at your request, such as storage, specialist lifting, or disposal support, we are not responsible for that third party’s acts or omissions unless we have failed to exercise reasonable care in arranging them.

Any estimates of arrival time, completion time, or journey duration are approximate unless expressly guaranteed. Traffic, weather, access problems, customer delays, and other operational factors may affect the schedule. We will aim to complete the service within the estimated window, but time is not usually of the essence unless we state otherwise in writing. If punctuality is critical, you should tell us when booking so that we can assess whether we can meet your requirements.

We may subcontract part or all of the service where necessary, provided that the service standard remains appropriate. If we do so, these Terms and Conditions will still apply. We may also assign or transfer our rights and obligations under the contract where this does not materially affect your rights. You may not transfer your booking to another person without our agreement. Any waiver of these terms must be confirmed by us in writing to be valid.

If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any term at any time does not mean that we waive our rights to enforce it later. These terms, together with the booking confirmation and any written quotation, form the entire agreement between you and us in relation to the service unless a separate written contract has been agreed.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, any mandatory protections available to you under local consumer law will continue to apply where relevant. By using the service, you agree that any legal proceedings will be brought in the courts having jurisdiction in England and Wales, unless mandatory law requires otherwise.

Man With A Van Coulsdon may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or business operations. The version in force at the time of your booking will normally apply to that booking unless a legal change requires immediate application. We encourage customers to review the terms periodically so that they remain aware of their responsibilities and our service conditions.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. If you are booking on behalf of another person or business, you warrant that you have authority to do so and that the person or business will be bound by these terms. If you do not agree to any part of these terms, you should not place a booking or allow the service to begin.