Man With a Van Coulsdon Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Coulsdon provides man and van, removal, collection, delivery, and related services within the United Kingdom. By making a booking, using our services, or allowing our team to handle your goods, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not place a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual or business that books or uses our services.

We, us, our means Man With a Van Coulsdon.

Services means any man and van, removal, delivery, collection, loading, unloading, packing, or related services provided by us.

Goods means any items, belongings, furniture, equipment, or property handled, transported, stored, or otherwise dealt with by us in the course of the services.

Job means the specific booking or instruction made by the customer and accepted by us for the provision of services.

2. Scope of Services

We provide man and van and removal services primarily within Coulsdon and surrounding areas, as well as other locations within the United Kingdom by prior agreement. The scope of each job, including pickup and drop-off locations, vehicle size, manpower requirements, and any additional services, will be agreed at the time of booking.

We reserve the right to refuse or discontinue services where the job is unsafe, unlawful, exceeds vehicle weight limits, involves prohibited items, or where access is not reasonably possible.

3. Booking Process

3.1 Bookings may be made by the customer through our accepted booking channels as communicated on our website or advertising materials. By placing a booking, the customer confirms that all information provided is accurate, complete, and up to date.

3.2 The customer must provide clear and accurate details of the job, including:

Pickup and delivery addresses.

Access conditions, such as stairs, lifts, parking restrictions, or narrow access roads.

A reasonably accurate description of the goods, including size, quantity, and any heavy or fragile items.

Preferred date and time window.

3.3 Any quote or estimate is based on the information provided by the customer. If the information is incomplete or inaccurate, we may adjust the price, change timings, or decline to proceed with the job.

3.4 A booking is only confirmed once we have accepted it and, where required, received any deposit or prepayment. We may refuse any booking at our sole discretion.

4. Estimates and Quotations

4.1 Price estimates and quotations are provided based on the details supplied at the time of enquiry. They may be calculated on an hourly rate, a fixed price, or a combination of both, as communicated to the customer.

4.2 We reserve the right to revise the price if:

The job takes longer than originally estimated due to additional items, delays caused by the customer, or difficulties with access.

There are additional journeys, waiting times, or services not originally agreed.

There are changes to the route due to road closures, legal restrictions, or customer requests.

4.3 Unless otherwise agreed in writing, any quotation is valid for 14 days from the date of issue and may be withdrawn or amended before acceptance.

5. Payments and Charges

5.1 The customer agrees to pay all charges in accordance with the price and payment terms agreed at the time of booking.

5.2 We may require a deposit or full prepayment prior to the commencement of the job. Where a deposit is required and not received within the agreed timeframe, we may cancel the booking.

5.3 Remaining balances are payable immediately upon completion of the job, unless otherwise agreed in writing prior to the job date. We reserve the right to withhold unloading of goods until payment has been made.

5.4 If payment is not made when due, we may charge reasonable late payment fees and interest in line with applicable UK legislation. The customer will also be liable for any costs of collection, including legal and enforcement costs.

5.5 All charges are exclusive of any applicable taxes unless expressly stated otherwise.

6. Cancellations and Amendments

6.1 The customer may cancel or amend a booking by providing us with notice through our accepted communication channels.

6.2 Cancellation fees may apply as follows, unless a different arrangement is agreed in writing:

If cancellation occurs more than 48 hours before the scheduled start time, no cancellation fee is usually charged, though any non-refundable third-party costs may still be payable.

If cancellation occurs within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the quoted price.

If cancellation occurs within 24 hours of the scheduled start time or on arrival, we may charge up to 100 percent of the quoted price.

6.3 If the customer wishes to reschedule, we will make reasonable efforts to accommodate the new date and time, subject to availability. Rescheduling at short notice may incur additional charges.

6.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, road closures, or legal restrictions. In such cases, we will seek to rearrange the job at the earliest convenient time. Our liability will be limited to a refund of any prepayments made for the cancelled job and will not extend to consequential losses.

7. Customer Responsibilities

7.1 The customer is responsible for:

Ensuring that all goods are properly packed, labelled, and ready for transport unless packing services have been expressly agreed.

Securing any relevant permissions such as parking suspensions, permits, or building access, unless otherwise agreed in writing.

Ensuring that the property and access ways are safe for our staff and vehicle.

Being present, or appointing an authorised representative, at the pickup and delivery locations to direct the placement of goods and sign any job documentation.

7.2 If no authorised person is present at the scheduled time, we may treat the job as cancelled and charge the applicable cancellation fee, together with any waiting time and additional travel costs.

8. Excluded and Restricted Items

8.1 Unless agreed in writing beforehand, we do not carry:

Illegal items or substances.

Explosives, flammable or hazardous materials, including gas bottles, paints, solvents, and chemicals.

Perishable goods requiring controlled environments.

Live animals or plants requiring special care.

High-value items such as jewellery, cash, important documents, or artworks.

8.2 If such items are included without our knowledge, they are carried entirely at the customer’s risk and may be removed, refused, or disposed of without liability to us, and the customer may be responsible for any resulting costs, penalties, or damages.

9. Liability and Limitation of Liability

9.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in these Terms and Conditions.

9.2 We will not be liable for:

Normal wear and tear, minor marks, or superficial damage arising from routine handling.

Loss or damage caused by inadequate or improper packing when packing was not carried out by us.

Loss or damage to goods of a fragile nature including glass, mirrors, electronics, or delicate items unless we have specifically agreed to pack and protect them.

Loss arising from wear and tear, moth, vermin, or other infestation.

Loss of profits, loss of revenue, loss of opportunity, or any indirect or consequential loss.

9.3 Our total liability for loss of or damage to goods in any single job, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value, subject to any specific limits notified to the customer and any applicable insurance terms.

9.4 We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to causes beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accident, breakdown, industrial disputes, or acts of authorities.

9.5 The customer must inspect the goods as soon as reasonably possible after delivery and notify us in writing of any visible loss or damage within 48 hours. For non-visible damage, notice should be given as soon as reasonably practicable. Failure to notify us within these times may affect our ability to investigate or accept liability.

10. Insurance

10.1 We maintain appropriate insurance cover in connection with the services we provide. Details of cover levels and any key exclusions are available on request.

10.2 It is the customer’s responsibility to ensure that their own insurance arrangements are sufficient for their needs, particularly in relation to high-value items or specific risks that may not be fully covered by our policies.

11. Access, Parking, and Property Damage

11.1 The customer is responsible for ensuring suitable access and parking for our vehicle at both pickup and delivery locations. Any parking fees, fines, or penalties incurred as a result of inadequate arrangements or legal restrictions may be charged to the customer.

11.2 While we take reasonable care to avoid damage to property, we will not be liable for damage that results from difficult access, narrow staircases, tight corners, or where the customer has requested that we attempt to move items in circumstances where safe, damage-free movement is not reasonably possible.

11.3 We reserve the right to refuse to move any item that, in our reasonable opinion, poses a risk of damage to the item, the property, or our staff.

12. Waste, Disposal, and Regulations

12.1 We comply with applicable UK waste and environmental regulations. We are not a general rubbish removal service, and any disposal or clearance of waste-like items must be specifically agreed as part of the booking.

12.2 The customer must not ask us to dispose of waste unlawfully. All waste removal or disposal must be carried out in accordance with relevant laws and regulations, including duty of care requirements.

12.3 Additional charges will apply where we agree to remove and dispose of items at an authorised facility. These charges will reflect transport, handling, and disposal costs.

12.4 We reserve the right to refuse to remove items that are contaminated, unsafe, prohibited, or not disclosed at the time of booking.

13. Complaints and Dispute Resolution

13.1 If you have any concerns or complaints about our services, you should raise them with us as soon as possible, providing full details of the issue and any supporting information.

13.2 We will investigate your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may propose a remedy such as a partial refund or re-performance of the service, without admission of liability.

13.3 Nothing in this section affects your statutory rights under UK consumer law.

14. Data Protection and Privacy

14.1 We collect and process personal information about customers only to the extent necessary to manage bookings, provide services, handle payments, and comply with legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not sell or share your data with third parties except where necessary to provide the services, process payments, or comply with the law.

15. Amendments to These Terms

15.1 We may amend these Terms and Conditions from time to time. Any changes will take effect when published on our website or otherwise communicated to customers and will apply to bookings made after that date.

15.2 For ongoing or future bookings, the version of the Terms and Conditions in force at the time of booking will apply, unless a later version has been expressly agreed between us and the customer.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the services, whether in contract, tort, or otherwise, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By making a booking or using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.